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Staples: Products & Services

Staples is a company that sells office supplies, furniture, computers, printers, cleaning supplies, break room supplies, safety supplies and more. Staples is used by businesses, teachers and for personal purchases. They also offer printing, copying and faxing stations at their store locations. They also offer tickets to events at Staples Center.

Staples: Company Background

Staples was founded in 1986 by Leo Kahn and Thomas G. Stemberg. Their first store opened in Brighton, MA. They now have over 2,000 stores in twenty six different countries. Their headquarters is located in Framingham, MA. They have annual sales of over $25 billion dollars. Their most famous quote is "That was easy!".

Staples: Customer Feedback & Reviews

There are mixed customer reviews for Staples. Some customers are unhappy with the quality of the products, the shipping times and the customer service. One customer said, "One of the worst companies I have ever had the displeasure of dealing with. Even routine orders can take nearly a week just to ship! There is absolutely zero customer service.". Another customer said, "Ordered an item online, paid by credit card, got confirmation email. They cancelled my order, sent an automated apology, and gave me no recourse."

Other customers are happy with the ease of ordering, the shipping times, the prices, the quality of the merchandise and the customer service. One customer said, "Ordered canon print cartridges from staples because the online site had the least expensive price. It was am easy site to order products and i have no complaints.". Another customer said, "I didn't want to like Staples, I wanted to give my business to an independent retailer, but they always have what I need and are constantly offering a great coupon or free shipping. Their shipping is reasonably fast. Plus their Rewards program is awesome. Staples is my Ol' Faithful for work & personal needs.".

Staples: Business Credibility & Trustworthiness

Staples is not a Better Business Bureau accredited company. On the BBB rating scale of A+ to F, the BBB has given Staples a rating of A+. They have had 1148 complaints in the past 3 years and 466 complaints in the past 12 months. All of the complaints are closed. The complaints were mostly regarding problems with the products or services.

Staples: Website Popularity & Google Ranking

Alexa traffic ranker shows Staples ranks 1,088 globally and 216 in the United States. They have a reputation of 12,026 sites linking in. About 34% of views to the page are bounces, or one page views. This site appeals more to Caucasians. The most frequent user of this site is females from ages 55-64 who have some college education.

Google PageRank gives Staples a rating of 6 out of a possible 10 points.

Staples: Social Media Presence

Staples has a Facebook page with 506,793 likes. They offer special promotions occasionally on this page, and use this page to communicate with customers as well. They have a Twitter with 211,682 followers. They have a YouTube page with 965 subscribers. They offer videos of their commercials, tech videos, product videos and entertainment videos on this page. They have a Pinterest and a Linkedin as well. They also have an email sign up for exclusive offers and events. You can find this sign up at the bottom left of the main page of the website.

Staples: Website Security & Safety

Staples uses personal and non personal information they collect for business purposes. They may share personal information with third party companies to conduct business. Please see the privacy policy for more information.

Staples maintains reasonable and appropriate standards to safeguard your Personal Information. Staples uses encryption to ensure safe transmission when personal information is being transferred over the internet.

Google Safe Browser does not currently list this site as suspicious. They are not hosted by any malicious software at this time, and they currently are not associated with any known viruses on the website.

Staples: Pricing & Packages

Staples has a Price Match Guarantee. This means that if you find the same product at a different store within 14 days of purchase, Staples will refund the price difference. They price match almost anything they sell. This means that they have lower or the same store pricing than any other stores that do not offer price matching.

Staples: Shipping Rates & Policies

Staples offers home delivery or in store pick up. All orders picked up in store are free of any shipping costs. They also offer free delivery on purchases over $45 or more. An estimated delivery date will be given at check out. Delivery charges are dependant upon items purchased, shipping address and shipping method chosen. All delivery costs will be calculated at the time of check out. Products may be delivered separately.

Staples: Payment Methods Accepted

Staples currently accepts payments via credit cards (Visa, MasterCard, Discover and American Express) for payment online. If purchasing in the store you can use a gift card, cash, or check. You can also use the above mentioned payment methods. They do not offer any other payment methods at this time.

Staples: Returns, Refunds & Exchange Policy

If for any reason you are not satisfied with your Staples purchase you may return it. You can return items to the store or by mail. For a full refund, items must be salable. Some returns do not have a time limit, as others do, it all depends on the product that you are trying to return. Please see the return policy for specific information on a product.

Staples: Product images & screenshots
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Staples Rating Summary
Customer Reviews
Staples Average Rating:
(1 rating)
Staples 5 out of 5 based on 1 ratings. 1 user reviews.
Mary Simmons — 62 months ago
5.0 Star Rating: Highly Recommended
“The right office supply store for me and my business.”

Staples is my store. I can always find the office supplies that I need at great low prices. The copy service is premium with little or no waiting and the delivery person is always personable and polite.

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